Terms and Conditions of Booking
Quotes, Rates and Price Variations:
The tour price quoted includes transfers,some meals, service charge, government tax, tours, etc., as outlined in each tour description. Some tour prices are based on a minimum participation of two persons. For one person travelling alone a surcharge as detailed in the price list will be levied.
Expenses other than those specified in each tour itinerary e.g. airport taxes, additional meals, sightseeing, cost of passport, visas or other documentation, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable, telephone or communications charges, or any items of a personal nature are not included in the price quoted.
Transfers and Tours
In all major destinations tours and transfers are on a seat-in-coach/car basis.
Extension of Stay Expenses
Stopover expenses, accommodation, etc., for customers awaiting commencement of their chosen tour, after terminating, or while awaiting onward connections, are not covered in the tour price. In most cases, however, My Phuket Holiday can arrange for accommodation and other services at the point of arrival, or departure at special, favorable prices.
All sightseeing tours and most transfers, however, which are operated on a seat-in-coach basis, include the service of a local English-speaking guide.
My Phuket Holiday are pre-arranged packages and no individual program changes or modifications can be made. My Phuket Holiday reserves the right to rearrange the order of any tour itinerary, to cancel or to substitute elements of any plan without notice when local conditions force such changes.
A full payment by credit card or Stripe is required at the time when tour reservation is made.
– 30 days before tour date = Fully refundable – 20 days before tour date = 75% refundable – 15 days before tour date : 50% refundable – Less than 48 hours before tour date : Nonrefundable
All refunds are subject to administration fee of 5% the total booking value or equivalent of 500.00 THB minimum charge (whichever is greater).
After commencement of travel no refund, either in full or in part, will be given for unutilized services included in the program. Claims involving refunds require supporting evidence of cancellation and passengers are required to inform My Phuket Holiday in writing 30 days after tour end.
Responsibility of The Elephant Sanctuary and Activities
My Phuket Holiday acts only as agent for the person or companies providing activities or other services, hereinafter called ‘Service Providers’ and My Phuket Holiday issues all coupons, vouchers, tickets or other documents on the Service Providers’ terms and conditions.
The tour member acknowledges that neither The Elephant Sanctuary , nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by “force majeure” or other events beyond My Phuket Holiday control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.
My Phuket Holiday shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. My Phuket Holiday will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact My Phuket Holiday or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will the My Phuket Holiday consider to fully investigate and act on any complaint.
We strongly recommend that you take out a holiday insurance policy. Please ask your own insurance broker.
The website content is subject to change without notice before the tour begins or during any tour. My Phuket Holiday has endeavors to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares and prices quoted in My Phuket Holiday are correct at the time of publishing.
Such fares, prices and international rates of exchange are subject to change, which in turn may affect tour prices quoted. Regardless of a deposit or full payment having been made, any increase in the tour price must also be paid by the tour member. If such increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering My Phuket Holiday cancellation cost.
The Elephant Sanctuary may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.
This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.
Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.
This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and My Phuket Holiday relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.
My Phuket Holiday